Accreditation

Family Planning Australia is accredited by the Department of Foreign Affairs and Trade (DFAT), the government body responsible for managing Australia's aid program. To maintain accreditation, our systems, policies and processes are rigorously reviewed by the Australian Government.

Complaints

If you wish to lodge a complaint with our organisation, our complaints handling policy can be found at the policies and procedures section on our website. Formal complaints can be submitted by email at: feedback@fpnsw.org.au.

Family Planning Australia's Code of Conduct and Ethics reflects our commitment to transparency, accountability and integrity. Family Planning Australia is a signatory to the Australian Council for International Development (ACFID) Code of Conduct, which is a voluntary, self-regulatory sector code for good practice. As a signatory, we are committed and fully adhere to the ACFID Code of Conduct, undertaking and evaluating our work.

If you are not satisfied with our response to your complaint and believe our organisation has breached the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee at code@acfid.asn.au. Information about how to lodge a complaint with ACFID can be found at www.acfid.asn.au.

Safeguarding

Family Planning Australia is committed to the safeguarding of everyone involved in our projects including children and vulnerable adults, and recognises that protection faces particular challenges in the international development setting. Family Planning Australia has a zero-tolerance approach to sexual exploitation, abuse and harassment, and child exploitation and abuse, and believes all people have the right to be safe at all times.

Family Planning Australia is committed to responsible management of all our operations to achieve the least possible environmental and social impact. Family Planning Australia recognises the imperative of developing strategies that integrate the conservation of nature and development of natural resources with human centred, rights based and sustainable development.

Family Planning Australia is committed to safeguarding the organisation against terrorism financing and money laundering activities. Family Planning Australia recognises that non-profit organisations are at risk of being misused by individuals or other organisations to launder money and/or finance or support terrorist activity, and has therefore adopted best practice principles to counteract these risks as detailed in the Family Planning Australia Counter Terrorism policy and Fraud and anticorruption policy

See the policies and procedures section of our website for more information.