Have Your Say!

We want to hear from you.

At Family Planning Australia, we are committed to getting feedback from people who use our services and programs. Your feedback will help us improve the reproductive and sexual health services and programs we provide to the community in NSW.

About us

Family Planning Australia is the state’s leading provider of reproductive and sexual health services. We want to make sure that people in NSW have access to the services and information they need to have good reproductive and sexual health. We do this in different ways:

• We have clinics where people can see a doctor or nurse about things like contraception, sexually transmissible infections (STIs) or cervical screening
• We create health information resources
• We speak to people in the community about how they can look after their reproductive and sexual health
• We train other doctors, nurses, teachers and community workers so they can help their communities have good reproductive and sexual health

What is 'Have Your Say' all about?

• We think it’s important that you are involved in every part of how our organisation runs
• Whether you’ve been to our services before, or might come in the future, your opinion is important to us
• We want to ask you things, but we also want you to tell us what you’re thinking
• We will show you all the different ways you can have your say so you can then decide if and how you want to be part of it

Why are we doing this?

People are our priority. Getting feedback from people who use our services helps us provide better results for you and the community. You are the expert on what you need from us.

We want to ask you about:

• our current services
  • clinics
  • education for community members
  • resource development
  • research
• services we might offer in the future
• gaps in our services
• what is important to you and your community
• what you think about current reproductive and sexual health issues

We’ll then make sure we tell you what we’ve done with your feedback.

How will we do it?

• We will give you information on what we’re asking you about
• We will consult with you on the best way forward
• We will involve you from the beginning
• We will collaborate with you to come up with the next steps together
• We will be open with you about what we’re doing with your feedback.

All feedback you give us is confidential

For example: We asked people who visited our clinics whether they saw our clinicians clean their hands during the consultation.

The majority of people said they did. But not everybody.

So we made sure our clinicians completed hand hygiene training, and reminded them of the importance of following good hand hygiene practice.

What will this look like?

We have a variety of ways to make it easy for you to let us know what you think. You can choose what suits you best. Your options include:

Surveys We might give you a quick survey while you’re in our waiting room or send you a survey after you’ve visited one of our clinics or programs.

---

Social media/online feedback You can leave a comment on our social media pages, or we might ask you to vote in a social media poll or comment in an online forum. Find us here: Facebook @familyplanningnsw Instagram @familyplanningnsw Twitter @famplanningnsw

---

Events You can give us your feedback when we’re at a community event. Find out where we’ll be next by following us on social media, or joining our mailing list.

---

Meetings If you want to be more involved in our work, we have meetings throughout the year where we ask for more in depth feedback. You can join our meetings in person, over the phone or online. If you’re interested in joining one of our meetings, email us at haveyoursay@fpnsw.org.au or call us on 02 8752 4388

Who do we want to hear from?

We want to hear from you! Reproductive and sexual health is important for all people, so we want to hear from people from different genders, ages, sexualities, cultural backgrounds, abilities and geographical locations. We want to hear from people who have used our services before, or who might use them in the future.

We particularly encourage people from the following groups to get in touch with us:

• Aboriginal and Torres Strait Islander people
• people from different cultural backgrounds
• people with disability
• young people

For more information on how you can have your say:

• Email us at haveyoursay@fpnsw.org.au
• Or call us on 02 8752 4388