Educational Code of Practice

Participant Charter

All participants in Family Planning Australia's courses and programs have a right to:

• Receive high quality education and training that is recognised in their respective field
• Be treated with respect and dignity
• Learn in an accessible and safe environment free from danger, abuse or harassment
• Receive recognition of their particular needs and circumstances including, ethnic background, cultural and religious practices
• Receive clear and accurate information about the course they are undertaking, including cost, entry requirements, scheduling and assessment requirements
• Have access to their own records on request
• Have their privacy and confidentiality maintained at all times
• Give feedback on services provided
• Be informed about and have access to the Family Planning Australia complaints process

All participants also have a responsibility to:

• Respect the rights and opinions of others
• Promote an effective learning environment by engaging proactively in learning activities
• Use language and engage in behaviours that are inclusive of diversity, including cultural and religious diversity, sexual and gender diversity and disability
• Comply with the terms and conditions for their course, as specified during registration
• Maintain the privacy and confidentiality of fellow participants, and practice patients (where applicable)
• Be punctual for classes, appointments and adhere to the due dates set for submission of education/assessment work
• Promptly advise the course administrator of any change in circumstance which impacts on attendance in classes or appointments
• Respect the workplace in which training is held, which includes observing all non-smoking restrictions
• Be aware of and promote the safety of themselves and others, and follow all reasonable instructions from Family Planning Australia staff.
• Seek approval from authorised Family Planning Australia staff for the use of any Family Planning Australia equipment, assets, stationery, etc
• Be responsible for their own possessions
• Meet the required dress standards designated for particular programs.

Principles of Education and Training Delivery

To meet its commitment to design and deliver training of a high standard Family Planning Australia will:

• Provide current and future participants transparent, accurate and accessible information on Family Planning Australia services, including promotional materials, policies and procedures, course requirements and fee structures.
• Ensure all education and training delivered meets the standards of the relevant regulatory body
• Maintain privacy and confidentiality when collecting, and/or storing participant information
• Actively consult with stakeholders, including current and former participants, relevant industry and training bodies, and employers
• Welcome feedback from all stakeholders, and deal with complaints in an equitable, fair and unbiased manner
• Ensure all training developed follow standard approved protocols, including all learning materials and assessment tasks
• Engage staff who have current industry knowledge and experience in delivering education, as well as relevant qualifications
• Ensure that all education staff undertake regular professional development
• Comply with the terms and conditions that participants have agreed to during registration
• Monitor and systematically evaluate all education and training on a regular basis
• Ensure equitable access to all educational services
• Comply with Work, Health and Safety regulations

In developing and delivering education and training, Family Planning Australia staff have a responsibility to:

• Respect the rights and opinions of others
• Use language and engage in behaviours that are inclusive of diversity, including cultural and religious diversity, sexual and gender diversity and disability
• Support participants to develop their knowledge, skills and attitudes as set out in the course outcomes.
• Take into account participants' previous knowledge and experience, and their particular needs and circumstances including, ethnic background, cultural and religious practices in planning and delivering education
• Maintain the privacy and confidentiality of participants and practice patients (where applicable)
• Assist participants to learn from assessment tasks by providing them with timely and constructive feedback
• Learn from, and improve their work practices based on, participants' and other stakeholders' feedback
• Continuously maintain and develop their skills as educators
• Ensure compliance with all relevant Family Planning Australia policies and standards set out by the relevant regulatory body